The Hardie Grant Group is bound by the Australian Privacy Principles (APPs
)in the Privacy Act 1988
(Cth) (Privacy Act
1. Who we are
referto the Hardie Grant Group, which includes:(a) HARDIE GRANT PTY LTD (ABN 92 079 618 394);(b) HARDIE GRANT MEDIA PTY LTD (ABN 17 080 486 755);(c) HGX PTY LTD (ABN 15 612 186 946); and(d) HARDIE GRANT PUBLISHING PTY LTD (ABN 15 080 486 746).
2. How we collect your personal information
We will collect and hold your personal information in a fair and lawfulmanner, and not in an intrusive way. Where it is reasonably practical todo so, we will collect your personal information directly from you. Wemay collect the personal information you directly give us through some of thefollowing means:(a) when you make a purchase from us;(b) when you subscribe to receive information from us;(c) when you make an inquiry or place an order in relation to goods orservices through our Websites;(d) when you register as a user of our Websites;(e) in administering and performing any contracts with serviceproviders;(f) when you contact us via telephone or facsimile;(g) from correspondence (whether in writing or electronically);(h) through any mobile applications provided by our organisation;(i) while conducting customer satisfaction and market research surveys;(j) when administering any of our services;(k) if you apply for employment or any other engagement with us; and(l) as otherwise required to manage our business.However, in certain cases we may collect personal information frompublicly available sources and third parties, such as suppliers, recruitmentagencies, contractors, our clients and business partners.If we collect personal information about you from a third party we will,where appropriate, request that the third party inform you that we are holdingsuch information, how we will use and disclose it, and that you may contact usto gain access to and correct and update the information.
3. Types of personal information we collect
The type of personal information we may collect can include (but is notlimited to), your name, your region or postal address, email address, phonenumbers, together with information about the products or services we haveprovided you, billing information and, if applicable, employment information.Where you do not wish to provide us with your personal information, wemay not be able to provide you with requested goods or services.
4. Our purposes for handling your personal information
As a general rule, we only process personal information for purposesthat would be considered relevant and reasonable in the circumstances.We collect, hold, use and disclose personal information to:(a) offer and provide you with our goods and services;(b) manage and administer those goods and services, including accountkeeping procedures;(c) communicate with you, including (but not limited to), emailing youtax invoices, dispatch and tracking information, returns and exchangeauthorisations;(d) facilitate your participation in competitions, promotions or offers;(e) verify your identity;(f) display information about you, such as your name and profile photo(if you have uploaded one), alongside any reviews or other posts you submit onour Websites;(g) comply with our legal and regulatory obligations; and(h) otherwise to manage our business.We will not use or disclose your personal information for any other purposeunless you have consented to that use or disclosure. You will be deemedto have consented to any such purposes we indicate when collecting yourinformation (such as in a notice on a form) unless you tell us otherwise.We may disclose personal information between our organisations or tothird parties such as our suppliers, organisations that provide us withtechnical and support services, or our professional advisors, where permittedby the Privacy Act. In the unlikely event that we or our assets may beacquired or considered for acquisition by a third party, we may disclosepersonal information that we hold to the third party and its advisors. Ifwe disclose information to a third party, we generally require that the thirdparty protect your information to the same extent that we do.
5. Protection of personal information
(Cth).If you become aware of any suspected breach of security, please contactour Privacy Officer immediately on the contact details set out in section 10below.We will destroy or de-identify personal information once it is no longerneeded for a valid purpose or required to be kept by law.
6. Direct marketing
Like most businesses, marketing is important to our continued success. We believe we have a unique range of products and services that weprovide to customers at a high standard. We therefore like to stay intouch with customers and let them know about new opportunities. We mayprovide you with information about new products, services and promotions eitherfrom us, or from third parties which may be of interest to you.You may opt out at any time if you no longer wish to receive commercialmessages from us. You can make this request by contacting our PrivacyOfficer.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personalinformation that we hold about you and/or to make corrections to thatinformation, at any time. You generally have the right to access yourpersonal information, subject to some limitations contained in the PrivacyAct 1988
(Cth). The Australian Privacy Principles set out somecircumstances in which we are not required to provide you with suchaccess. On the rare occasions when we refuse access, we will provide youwith a written notice stating our reasons for refusing access. We mayseek to recover from you reasonable costs incurred for providing you withaccess to any of the personal information we hold about you.We are not obliged to correct any of your personal information if we donot agree that it requires correction and may refuse to do so. If werefuse a correction request, we will provide you with a written notice statingour reasons for refusing.We will respond to all requests for access to or correction of personalinformation within a reasonable time.
8. Overseas transfers of personal information
From time to time we may engage overseas business partners and serviceproviders, such as cloud-based storage solutions, email newsletterdistributors, statistical analysts, etc. This may involve disclosing yourpersonal information to those overseas entities in order to do businesseffectively. Because these entities may change from time to time and mayhave offices and services in many different places around the world, it is notpracticable to list the countries where they are located in this PrivacyPolicy.By providing your personal information to us, you consent to usdisclosing your personal information to overseas recipients for purposesnecessary or useful in the course of operating our business, and agree thatAPP 8.1 will not apply to such disclosures. For the avoidance ofdoubt, in the event that an overseas recipient breaches the Australian PrivacyPrinciples, that entity will not be bound by, and you will not be able seekredress under, the Privacy Act.If you do not want us to disclose your information to overseasrecipients, please let us know.
9. Using our Websites
10. Resolving personalinformation concerns
If you have any questions, concerns or complaints about this PrivacyPolicy, or how we handle your personal information, please contact our PrivacyOfficer:
Jane Grant, Privacy Officer
Hardie Grant Group
Building 1, 658 Church Street
Richmond VIC 3121Telephone: + 61 3 8520 6444Email: firstname.lastname@example.org
Please provide as much detail as possible about your request or concernto assist our Privacy Officer in responding appropriately.We take all complaints seriously, and will respond within a reasonableperiod.If you are dissatisfied with the handling of a privacy-relatedcomplaint, you may contact the Office of the Australian InformationCommissioner:
Office of the Australian InformationCommissioner
GPO Box 5218
Sydney NSW 2001Telephone: 1300 363 992Email: email@example.com. Removal of Personal Data
Users may request the deletion of their personal details from ourrecords at any time. These requests can be directed to firstname.lastname@example.org.Your personal details will be removed from all our platforms. 12. Changes